Return Policy
Thank you for shopping with Addiction Nouvelle Lingerie. We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items within 15 days of purchase. Original shipping and handling fees are not refundable. Underwear is final sale only.
All items returned must be unworn, undamaged and in the exact condition as they arrived (including all labels/tags intact).
- Any items found to be marked by lipstick, deodorant or make-up will not be refunded
- Please also be aware that we will not refund on items returned to us which smell of perfume, tobacco or body odor. Items sold as a set must be returned as a set.
- Items must be returned within 15 days of purchase.
- Please include your order number with your returns paperwork when you return the item.
- We do not accept returns on underwear, hosiery, body stockings,or nipple pasties.
- You must email us to arrange your return prior to sending back any item(s).
- It is recommended that you use a recorded delivery method, please note that all return postage costs are at the customers own expense.
- Item(s) on sale cannot be refunded (Black Friday, Cyber Monday, valentine's day)
Refunds:
Once we receive your return package, your refund will be processed within 5 business days.
Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each banks processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees.
Refunds will be issued in the original form of payment only.
Return address:
Addiction Nouvelle Lingerie - Online store
719 South Los Angeles blvd, Suite 827
Los Angeles CA 90014
PS: If you have any questions or concerns regarding this return policy, please Email us at: info@addictionnouvellelingerie.com
In Store Returns: Online return will not be accepted in our store.
