Returns & Exchanges
What is your return policy?
If you're not completely satisfied with your purchase, we are happy to accept returns and provide a refund to your original form of payment, or exchange your items within 14 days of purchase. Please note that all sale items are FINAL and not eligible for return or exchange.
Items purchased using a promo code, or special discount are eligible for exchange, or store credit only.
Original shipping and handling fees are not refundable.
Due to the intimate nature of the items, we carry all underwear are final sale.
All items returned must be unworn, undamaged and in the exact condition as they arrived (including all labels/tags intact).
Unfortunately, we cannot offer free returns for any international purchases. Buyer is solely responsible for return shipping fees.
How do i return something for a different size/ style?
Simply select the item you're sending back. You will be emailed to select a new size and color. After that, print the provided packing slip and return label and mail back the original item. We will ship the new item to you right away.
Where do i send my returned items?
Addiction Nouvelle Lingerie
719 S. Los Angeles St, Suite 827
Los Angeles CA 90014
If you have any questions or concerns regarding this return policy, please Email us at support@addictionnouvellelingerie.com.
In-Store Returns: Online return will not be accepted in our store.
When can I expect my refund?
Please allow 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies.
Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees.
Refunds will be issued in the original form of payment only.
STILL HAVE ANY QUESTIONS?
support@addictionnouvellelingerie.com
Important Notes from our Return Policy
- You may return items within 14 days for an exchange or refund. Once processed, a refund will be issued to the original form of payment within 7 to 10 business days.
- Intimate garments cannot be returned once they have been worn.
- All tags and packaging must be intact. All items, especially bras, must be returned in original carton or similar, protective carton, not a mailing envelope.
- We reserve the right to refuse items that do not meet hygiene and health regulations, or are no longer sellable for reasons such as exposure to perfume, potpourri, smoke, or animal hair.
- One prepaid USPS return label per order is permitted.
Special Notes
- Shipping, handling gift box charges or gift cards are non-refundable.
