Shipping Policy
I PLACED AN ORDER WHEN WILL IT SHIP?
We offer a free shipping on all Domestic US orders. $100+
When you submit an order, we will make all diligent efforts to ship your order within 24h. (Excluding weekends)
All in-stock items ship the same day.
Please note once your order ships, no changes can be made to a shipping address.
We ship via UPS, USPS and FedEx; for standard shipping, please allow 2-5 business days for delivery, excluding holidays.
If an item is out of stock at the time you place your order, we will notify you as quickly as possible.
DO YOU OFFER RUSH SHIPPING ON ORDERS?
For your convenience, we can expedite your order for 2-3 business days delivery or Overnight, excluding holidays. Overnight orders take 1 business day for delivery. Express and Overnight orders are processed the same day, if received by 2 PM EST, Monday - Friday. Orders placed after 2 PM EST or on weekends will be processed the following business day.
For a list of holidays observed by shipping carriers, please see below.
January 1 - New Year's Day
January 21 - Martin Luther King, Jr. Day
February 18 - Washington's Birthday (observed)
April 19 - Good Friday/Passover
May 27 - Memorial Day
July 4 - Independence Day
September 2 - Labor Day
October 14 - Columbus Day
November 11 - Veterans Day (observed)
November 28 - Thanksgiving Day
December 25 - Christmas Day
DO YOU SHIP INTERNATIONALLY?
All shipping costs, duties and taxes, will be paid by the customer. The shipping costs, duties, and taxes, processing, and handling fees are based on the laws and regulations of the country the order is shipping to. At the time the order is placed, we guarantee the exchange rate. Should the exchange rate fluctuate, the customer is only responsible for the total paid? There will be no additional fees for the order after it is placed.
For all refused or undeliverable packages, customers are still responsible for all shipping costs, duties and taxes, processing, and handling fees. These fees are non-refundable. A refund will be issued only for item(s) at the retail value paid once the package is delivered back to our distribution center.
How can I purchase a gift voucher?
If you would like to purchase an Addiction Nouvelle Lingerie gift card please click this link.
Gift Cards do not expire and are non-transferable.
Why have I received an email saying the item I've ordered is out of stock?
Periodically we run out of stock on popular items. In the event you order an item that is out of stock we will email you immediately. If you would like a full refund we will be happy to offer a full refund including the price of shipping.
If you would like to wait until an item is back in stock your order will be prioritized and sent via Express.
How can I search to find products on the website?
All items are searchable via the Search Bar located at the top of our website. If you cannot find what you are looking for we are happy to assist you to live chat.
STILL, HAVE ANY QUESTIONS?
- (310)289-8044
- support@addictionnouvellelingerie.com
